TERMS AND CONDITIONS
1. Opening Provisions
i. Under these Business Terms and Conditions, we define the relationship between our company, ECOZONE GREEK BRANCH, VAT No EL996688269, Zervoudaki 14-16-18 10445 Athens, Greece with General Commercial Register No 159952901001 as the seller and operator of the e-shop at www.re4earth.com and you, our customer, who enters into a purchase agreement with us.
The operation of our e-shop is governed by the use of the current Code of Conduct. You can learn more here: https://www.greekecommerce.gr/vivliothiki/kodikas-deontologias/
ii. We apply a uniform approach to our customers and provide them with the same benefits, whether they are consumers or not. Therefore, the rules set forth in these Business Terms and Conditions apply to all our customers.
iii. These Terms and Conditions cover the purchase of goods on our e-shop.
Before entering the online store and browsing our website, we invite you to consult the following terms and conditions.
2. Conclusion of the Purchase Agreement
i. You can enter into a purchase agreement with us remotely via the e-shop.
ii. In the case of a purchase agreement concluded remotely, the order placed by the order’s submission on the website shall constitute an offer to purchase. The order shall be valid for a period of 7 days and we will confirm its receipt by e-mail. A purchase agreement shall then be concluded upon our acceptance of the offer to purchase in the form of shipping the ordered goods. We will inform you of the shipment of goods by e-mail.
iii. We supply goods only in a quantity usual for household consumption. In specific cases (especially in the event of discounts or clearance sales), we are entitled to determine the maximum quantity that we can supply.
iv. The order in the online store is placed by clicking the button which says “Pay”. The wording of the Terms and Conditions along with the information about the order are archived for 6 years. If you’ve entered incorrect data while placing the order, you can correct them by sending us an email or by calling us.
3. Withdrawal for No Reason
i. By law, you are entitled to withdraw from an agreement concluded on the Internet without giving a reason within 14 days of delivery of the goods.
ii. If you wish to exercise this right, you must notify us of your decision to withdraw from the agreement within the aforesaid time limit. The best way to do this is to contact us at contact@re4earth.com or by calling +30 210 832 2326. You can also use the model agreement withdrawal form found here.
iii. In the event you withdraw from the agreement, we will refund you the purchase price of the goods. In the event of withdrawal within 14 days of the delivery of the goods, you shall also be entitled to a reimbursement of the costs of delivery in an amount corresponding to the least expensive offered method of delivery. The aforesaid funds shall be refunded without delay, no later than 14 days from the date of withdrawal. However, in accordance with current applicable law, we are entitled to await the return of the goods before refunding the payment. For the refund, we shall use the same means of payment you used to pay the purchase price, unless we agree otherwise.
iv. Without delay, and in any event, no later than 14 days from the date of withdrawal, you should return the goods. If, with regard to the contract, the seller sends the customer an additional free item (“gift”), it is necessary also to return this gift. In that case, you shall. You will bear the costs associated with the return of the goods but you may be entitled to reimbursement as provided in (iii) above.
v. Please note that, by law, you shall be held liable for any reduction in the value of the goods as a consequence of handling the goods in a manner other than is necessary to familiarise yourself with the nature, properties, and functionality of the goods (e.g. if you used the product). Please also note that you are not entitled to withdraw from the agreement where the goods have been manufactured according to your requirements or customised goods (e.g. packaging with customised engravings) or goods which you removed from their packaging and which cannot be returned to the packaging for hygienic reasons (e.g. opened cosmetic or personal care goods and other goods that come into direct contact with you). The seller further emphasizes that it is not possible to withdraw from the service contract of gift or ecological wrapping once the item has been wrapped, as the service has therefore been provided (the seller proceeds to deliver the service of gift or ecological wrapping without delay after the order has been placed, provided that the customer has chosen this particular service).
vi. Contract withdrawal is not possible for services - the option is available for products only, not e.g. the gift wrapping service.
4. Complaints
i. If the goods show a defect upon delivery, you are entitled to reject the item and obtain a full refund. You also have the option to have the item repaired free of charge, have it replaced, or a price reduction. You also have the option of a voucher if this is preferable.
ii. We shall be liable for defects in the goods if the defects are manifested within six months of the delivery of the goods or before the expiry date stated on the packaging. This applies only in the case that the product is not used.
iii. Goods shall be considered defective, in particular, when they do not have the usual or presented properties, do not serve their purpose, do not comply with statutory requirements, or have not been delivered in the agreed quantity. Please note that an increased sensitivity or allergic reaction to the delivered goods cannot in itself be deemed a defect in the goods. Likewise, shortcomings in gifts and other gratuitous performances we provide beyond the scope of your order do not constitute a defect. Pictures of goods in our e-shop are illustrative only and do not constitute a binding depiction of the goods’ properties (for example, the packaging may differ due to a change made by the manufacturer).
iv. We will be happy to answer any questions regarding complaints at contact@re4earth.com or calling +30 210 832 2326. Please send us the goods under complaint together with a completed complaint form that can be found here. In the event you fill in the form without the assistance of our staff, please remember to indicate what you find to be a defect or how the defect is manifested, and your requirement as to the method of handling your complaint.
v. We will inform you of the progress of the complaint, in particular of its receipt, acceptance, or rejection, via e-mail. We may also contact you by phone.
vi. We will make a decision on the complaint without delay. The processing of the complaint including the defect removal will not exceed ordinarily 30 days. This is on the basis that you provide us with any necessary assistance and information that is requested of you. Otherwise, you shall be entitled to withdraw from the purchase agreement.
vii. In the case of a justified complaint, we shall bear the costs associated with the return of the goods.
5. Method of Payment and Delivery
i. You can select the method of payment and delivery from the options we offer. Prior to the payment of the order, we will notify you of the selected method of payment and delivery and the associated costs.
ii. The currently offered methods of payment and delivery and their prices can be found here.
iii. We reserve the right to provide the delivery of goods free of charge in selected cases.
iv. The stated delivery time is only an estimate, and it is based on the couriers’ estimated delivery time.
6. Miscellaneous
i. We may provide our customers with various discounts, gifts, and other vouchers. Their use is governed by rules, of which we shall inform the customer in each individual case. Unless stated otherwise, each discount or gift voucher can only be used once, and only one voucher of the same type can be used per purchase. Unless otherwise stated, discounts cannot be combined. In the event the value of the gift voucher is greater than the value of the entire purchase, the difference will not be transferred to a new voucher and the unused amount will not be refunded.
ii. In connection with the purchase made, you may receive an evaluation questionnaire from a third party. You can share your experience with the purchase and the goods with others. If you want to opt out of these marketing communications at any time you will have an option to “unsubscribe”. Please see our Privacy Policy. We will be very happy if you complete the questionnaire.
7. Copyright
The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.
You may download or copy the contents and other downloadable materials displayed on re4earth.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.
You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.
8. Security
The re4earth.com website uses the SSL protocol for safe online business transactions. In this way, all of your personal information (and your credit cards') is encrypted so that it may not be read or changed while transferred on the Internet.
SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL-encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred on the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data has been changed while transferred.
9. General Information
I. In case of disputes the competent body responsible for handling complaints from customers is (a) the Independent Authority “Hellenic Consumer Ombudsman” http://www.synigoroskatanaloti.gr/index.html Alexandras Avenue, 114 71 Athens with which the consumer can contact through his website.
In addition, in accordance with Directive 2013/11/EU, which was incorporated in Greece with Joint Ministerial Decision 70330/2015, there is a possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional way) and has any problem with a purchase made from our website, he can initiate the ADR procedure through the EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
ii. The purchase agreement is concluded in Greece and is governed by the legislation of Greece.
iii. According to Greek tax law the seller is obliged to issue a receipt/invoice to the customer for every purchase. The seller is also obliged to register the sale online by informing the tax authority within a day - in case of technical failure within 48 hours at the latest.
iv. All prices of products and services are provided including VAT applicable at the time of placing the order. We are charging VAT for merchandise ordered on this Website based on Greece’s VAT rate. In the event the tax rate changes before the conclusion of the purchase agreement or before the shipment of the goods, the customer shall be obliged, taking into account the selected method of payment, to settle any purchase price underpayment, or the seller shall promptly send the customer an e-mail asking the customer to communicate where the seller can pay any purchase price overpayment to the customer. The shipment of goods shall include a tax document. The tax document may also be sent by the seller electronically in the e-mail notifying the customer of the dispatch of the goods. All prices of goods, including discount prices, are valid until further notice or until stocks are sold out.
iv. By placing the order, you agree that we are entitled to send you an electronic tax invoice. The invoice will be sent electronically in an e-mail about the dispatch of your order. If you want to also receive the invoice in print, please send us a message and the invoice will be included in your parcel along with your purchased items.
v. All prices of goods, including discount prices, are valid until further notice or until stocks are sold out.
vi. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.